Shipping policy
Shipping Policy
At Gentleman Smoke, we aim to process and ship all orders as quickly and securely as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
During peak periods, product launches, or holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
Typical delivery times:
Domestic orders: 2–7 business days
European orders: 5–10 business days
International orders: 7–21 business days
Please note that delivery times are estimates only and may vary due to customs, carrier delays, public holidays, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other local charges may apply.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.
Gentleman Smoke is not responsible for delays caused by customs clearance.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Lost, Delayed or Damaged Orders
If your order is significantly delayed, lost, or arrives damaged, please contact us at [insert email address] with your order number and supporting photos if applicable.
We will work with the carrier to investigate and find an appropriate solution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Gentleman Smoke is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses.
If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.
Restricted Products
Some products may be subject to shipping restrictions depending on the destination country or local regulations.
It is the customer’s responsibility to ensure that the products ordered can legally be imported and received in their country.
Contact
For any shipping-related questions, please contact us at:
helle@gentlemansmoke.com